On average Samsung Galaxy Note 20 Ultra 5G repairs at our Vancouver & Surrey, BC locations are completed in 1 hour. Wait times cannot be guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy). No appointment is needed — first come, first served.
To make things go as smooth as possible please read the"pre-repair preparation" before bringing in your mobile device for repair.
Screen: Glass Only Damage
Problem: The glass on the screen is broken or you have damage to your display or touchscreen in any way. The full display needs to be replaced on this device.
Screen: Glass, Digitizer or LCD Damage
Problem: The glass, digitizer, or LCD on the screen is broken or you have damage to your display or touchscreen in any way. The full display needs to be replaced on this device.
Problem: The back cover of your device is cracked or broken.
Back Camera Lens
Problem: The glass covering your back camera is scratched or cracked. Perhaps the picture is blurry due to the damaged one to the lens or the back camera. Bring it in for a free diagnosis.
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace it.
Problem: Your phone is not taking charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.
Back Camera / Telephoto Camera /
Wide-Angle + Telephone Camera
Special Order - Contact Us for a Quote
Problem: You are unable to take a back-facing picture, the picture is blurry/spotty, or the shutter won’t fully open or one or more features on your camera are not working effectively
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
Problem: You are having issues getting your cell phone to charge with the wireless charging option.
Problem: The vibration motor on your cell phone is malfunctioning and needs to be replaced.
Sim Card Tray
Problem: Your sim card tray is lost or damaged.
Contact us for a Quote
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features glitching, a reset required, etc.).
Problem: If you only want the data removed from your phone and do not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
Water / Liquid Damage
$129 + Parts (Free Diagnosis)
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependent on if parts required to fix the device. If only a water damage cleanup is required the cost is $129.
Click here for more information and wait times.