LIFETIME

WARRANTY

Have peace of mind with Cell Clinic’s Lifetime Warranty — Never pay for the same hardware repair again.
(Warranty is void if the part we replace has physical damage — see below for details).

 Our Warranty / Return Policy

Warranty Summary

Repair:

  • LIFETIME WARRANTY (Smartphone & Tablet Hardware Repairs)

  • 6-Month (Battery Replacement)

  • 6-Month (Board Repair)

  • 30-Day (Software Repair)

  • No warranty on water cleaning services (with the exception of the parts we replace).

Mobile Device Purchase:


Accessories:

  • Refund: 30-day return policy (must be in the same sealed packaging for a refund). Refer to manufacturer for more warranty information.

Please see below for further details.

IMPORTANT: 
All warranty is void if there is physical damage.
Examples of Physical Damage:

  • Liquid

  • Broken LCD

  • Broken Glass (screen, back, camera lens)
     

Pre-Owned Mobile Devices


 Warranty Policy:

  • Lifetime IMEI warranty (Blacklist Protection Guarantee).

  • One-year hardware warranty with the exception of batteries (industry-high). 

  • 6 months warranty on batteries.

  • 30-days warranty on software.

  • Warranty void if any physical damaged to the device; including liquid.

 

Return Policy:

  • ​All certified pre-owned devices sold in-store (not online) by the Cell Clinic can be returned within two-weeks of the purchase date (all sales are final after the seven (7) day return period -- no exceptions made). The device must be checked in for a mechanical inspection when returned, and be in the same condition it was at the point of purchase in order to receive a refund. A $50 restocking fee will be charged on all devices returned within our 7-day return policy period.  

 

Repair Warranty

  • LIFETIME WARRANTY (Smartphone & Tablet Hardware Repairs)

  • 6-Month (Battery Replacement) See more information below.

  • 6-Month (Board Repair)

  • 30-Day (Software Repair)

  • No warranty on water cleaning services (with the exception of the parts we replace).

  • No fix, no fee guarantee.

  • We keep detailed records of every repair we complete so if you lose your receipt... no worry, we've got you covered.

  • Warranty is void if there is physical damage, including liquid damage.

Battery Warranty and Performance:

We offer a six-month warranty on battery replacements due to the nature of the electronic component's life-span. The lifespan of a battery is dependent on how often the device is used, what functions you are performing on your device (i.e, gaming Vs texting), and how you charge your device (i.e., as per manufacturer's recommendations).

 

If the performance of your battery doesn't improve after we have replaced your battery, we will try another battery in case the one we install is defective. If the problem persists immediately after the battery is changed for the second time, it's likely another issue (i.e., board problem), and you will be refunded 100% through our no fix, no fee service -- if you bring back your old battery, which will be given to you at the time of the original repair. 
 

Cell Clinic LIFETIME hardware repair warranty COVERS:
 

  • The exact hardware component we replace. 

Example: If we replace the charge port on your smartphone and the battery isn't charging due to a port issue, we will replace the charge port free of charge under our lifetime warranty program. However, if we replace the charge port on your phone and it isn't charging because the battery is dead, the battery replacement will not be covered under warranty.  

  • The functionality of the part we replace and our labour. 

Example:  If the touch screen stops working and there is no physical damage to the glass or LCD, we will replace the screen free of charge under our LIFETIME warranty program.  Or, if the screen is lifting after it has been replaced, we will re-secure the screen under warranty if there is no physical damage to the device. 
 

Cell Clinic LIFETIME hardware repair warranty DOES NOT COVER:
 

  • Your warranty is void if there is any physical damage to the part we replace such as broken glass or a damaged LCD

 

Example: The glass on your screen is cracked or the LCD has been damaged due to a drop or pressure applied to the screen.

When an LCD goes black and the glass is not broken, the LCD may have been damaged due to impact, shock, or pressure applied to the screen.  This can happen at times due to protection (i.e., tempered glass/phone case) that absorbs some shock -- preventing glass to break but not the LCD. Protection reduces the risk of a break significantly but nothing eliminates it completely. In these situations our technician will examine the screen for any sign of impact in order to determine warranty. If there is no sign of impact that we can demonstrate to you, we will replace the screen under warranty.  Please see the bottom of this page for more information on a damaged LCD. 

  • Screen replacement warranty is void on devices that experience screen burn-out.

Example: The prolonged use of a static image on a screen can create a permanent shadow or a ghost-like image on the screen causing screen burn-out due to irregular pixel usage.

  • Your warranty is void if the part we replaced doesn't function due to liquid damage. Many manufacturers claim that their devices are water-resistant under certain conditions, but none will warranty their device against water damage, and nor will third-party repair companies such as the Cell Clinic.

 

Example: Apple will not warranty an iWatch for liquid damage even if the iWatch is brand new (before or after a screen replacement). Apple claims that the watch can become less water-resistant over time (https://support.apple.com/en-ca/HT2050000:

"Your Apple Watch is water-resistant, but not waterproof.* For example, you may wear and use your Apple Watch during exercise (exposure to sweat is OK), in the rain, and while washing your hands. Water-resistance isn't a permanent condition and may diminish over time. Apple Watch can't be rechecked or resealed for water resistance. The following may affect the water-resistance of your Apple Watch and should be avoided:

- Dropping Apple Watch or subjecting it to other impacts.

- Exposing Apple Watch to soap or soapy water (for example, while showering or bathing).

- Exposing Apple Watch to perfume, solvents, detergent, acids or acidic foods, insect repellent, lotions, sunscreen, oil, or hair dye.

- Exposing Apple Watch to high-velocity water (for example, while water skiing).

- Wearing Apple Watch in the sauna or steam room.

- Not all bands are appropriate for water use. For example, the stainless steel and leather bands aren't water-resistant and shouldn't be exposed to liquids."

  • The Cell Clinic will warranty the functionality of the part replaced during a liquid damage repair, but we do not warranty other parts of the phone that may begin to malfunction due to the liquid damage, or for another reason (i.e., board) once the repair is complete. 
     

Example. If the Cell Clinic replaces the camera on your phone that was damaged due to liquid, we will warranty the camera under our lifetime warranty program. However, if the chip on the board that operates the camera function stops working after a repair, we cannot warranty the board, but we can perhaps fix the board issue.  Please see below for more information on water/liquid damaged devices.

  • Warranty is void If the device has been repaired, or attempted to be repaired, by any individual or company other than the Cell Clinic... after the Cell Clinic has completed the repair.


BOARD REPAIRS:


Examples:

  • Touch IC - 6 months.

  • Power Management Chip - 6 months.

  • Audio IC - 6 months.

  • Tristar Repair - no warranty (the continued success of this repair is dependent on your use of an original Apple charge cable Vs the success of the actual repair work that was done.)  

 

IMPORTANT:  If possible, it's critical to back up data on your device prior to processing with board work, as board work can sometimes be extremely difficult, and although the risk is very small (less than 5%),  there is potential for the device to not power on again if the board work was not successful.  Our board specialist has a 95% success rate.

 

SOFTWARE REPAIRS

  • Software fixes have a 30-day warranty as long as the software issue is the same as the original issue we fixed, and only if the device has not been manipulated after our repair.

  • If the same software problem reoccurs within the 30-day warranty period we will try the fix again, and if unsuccessful, we will refund you. If we fix the same issue the second time and the problem reoccurs again within the 30-day warranty period, we will refund you, and not try the fix again.​

  • We cannot guarantee that we can save your data during a software fix -- in fact, assume we cannot. If possible, back up your data before bringing in your device. 

  • Your phone may not turn back on if the technician is unsuccessful with the software repair attempt.

WATER/LIQUID DAMAGED DEVICES

  • When a cell phone or tablet is water/liquid damaged the internal working condition of the device may worsen during or after the repair process. Although our skilled technicians are extremely experienced repairing liquid damaged devices, in rare circumstances, when the device is opened for the first time after water has entered the device, water that may be pooled while the phone is closed tightly can spread to other areas of the device.  If this occurs, there is potential to further impact the performance of the device. In these rare incidences, the Cell Clinic is not responsible for any damage caused due to this occurrence.  

​​

  • We do not warranty water/liquid damaged phones that are repaired through a water cleaning process. If we replace a part that was damaged due to liquid, we will warranty the functionality of the part that we replace under our LIFETIME warranty program, but not the overall functionality of the board or other parts that we did not replace. 

 

IMPORTANT - LCD DAMAGE:

In the picture above or on the right please note the small crack on the upper right side of the internal display on this  Samsung smartphone. 

This crack is only possible due to external damage (i.e., a drop, impact, or pressure put on the screen).  

If the LCD is cracked, your display will not work... or not work effectively. Often you will see lines, black spots or the screen will be completely blacked out.

This type of damage is not covered under warranty, as the problem was caused by physical damage. 

 

We only use the highest quality original authentic Samsung LCD displays when we replace a screen.

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British Columbia's Trusted Mobile Device Repair & Sales Centre (cell phones, tablets, computers, gaming consoles, watches, and accessories.)

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