Problem:Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
Problem: The video you’re recording does not have sound or the person you are speaking with cannot hear you when the phone is not connected to a headset and the speakerphone feature has not been activated.
Problem: You are having an issue with connecting to a Wi-Fi source or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing.
Problem:You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing. If your phone is "blacklisted", it a separate issue.
Click here for more information on software repairs.
Problem: You have an issue with a functionality of your phone but the problem is board related Vs the actual component of the phone and micro soldering work needs to be completed on your board (i.e., Audio IC, Touch IC, Tristar, Camera IC, Back Light, etc. ).
If you are unsure please bring your phone in for a free diagnostic.
There is always an element of risk when performing micro-soldering on motherboards. If the repair is not successful, the phone may lose power, or data may be lost. Therefore, balance your risks and back up your data before agreeing to board work.
There is no financial risk to you when we perform board work, as we offer a no fix, no fee service. The Cell Clinic is not responsible for lost data or power to a device getting board work repair.
NOTE: No warranty for Tri-Star Repair, as successful outcome depends on the charging cord used. Click herefor more information on the Audio IC issue.
Problem:If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
Problem:Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device. If only a water damage cleanup is required the cost is $99.