The Cell Phone Unlocking Process

Having an unlocked cell phone can open up a world of freedom and choice when choosing a new network provider. An unlocked phone can also allow you to use a sim card from another country, allowing you to access cheaper rates when traveling.

So how do you unlock your current Cell Phone?

Well if you are still a contact holder with the company it is locked to such as Bell, Rogers, or Telus, you can ask them to unlock it for you. They typically charge you $50 for this service if have been paying your bills on time and have had your account with them for over 90 days and wish to stay with them.

If you do not meet these requirements of the provider, that is not a problem. Cell Clinic Vancouver can still do this service for you for a fee (depending on the phone and network it is locked to).

Cell Clinic Vancouver only needs the “IMEI” number off of your device to start and complete the unlock process remotely. This means that you will not be without your phone for any time during this process.

To unlock your phone all you will need to do is contact us with your IMEI information, make payment, and then we can get the process started. It takes on average 3 business days for you unlock to be processed, but again you will not need to leave the phone.

Your phone will be unlocked remotely if it is an iPhone. If you have a Samsung or other device, we will need to enter a code into your device after it has been unlocked. These are factory unlocks and are guaranteed forever. If for any reason the unlock cannot be processed on your device, your money will be refunded.

This entire process can be done over the phone or email, with payment done by credit card. We do recommend you come into our downtown store if possible to insure we get the correct information. If for any reason the unlock does not get processed, you will need to come into the store to collect your refund. Refunds cannot be given over the phone or by email, as we need to run your physical card through our machine to process a refund.

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British Columbia's Most Trusted Mobile Device Repair & Certified Pre-Owned Mobile Device Sales Centre.


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Cell Clinic Vancouver

935 Seymour Street

Vancouver, BC V6B 3M1
9-5 (Mon-Sat), 11-4 (Sun)

Cell Clinic Surrey

15387 - 104 Avenue, Unit 110

Surrey, BC V3R 1N5 
10-6 (Mon-Fri), 10-5 (Sat), 11-4 (Sun)



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