Cell Clinic's Response to COVID-19: Offering customers help & alternative delivery options..
The Cell Clinic’s priority is the health and welfare of our staff and community… and to remain OPEN in some capacity throughout the pandemic to ensure Canadians can stay connected to family, friends, your livelihood, and critical safety information through your mobile device.
Our industry's part supply chain has been cut off since the beginning of February and many shops are experiencing difficulty accessing parts. Fortunately, the Cell Clinic purchased a large volume of mobile devices and parts when we learned that the COVID-19 (Corona) virus may impact our supply. We will not raise our prices if supplier costs increase due to shortage -- in fact, we are always lowering prices because part prices and phone values change as devices age.
As a small business we are nimble and able to pivot our services and delivery methods to give customers safe access to mobile device repairs and purchases during this unsettling time.
We have implemented various initiatives to safeguard our employees and customers from the spread of COVID-19, and we encouraging consumers to take advantage of the options and offers we are now offering, as listed below.
As changes in the situation develops we will continue to look for more safeguards such as drop boxes outside the stores, payment by eTransfer, etc.”
MAIL-IN YOUR REPAIR: Request a FREE mailing label @ www.cellclinic.ca/repairs-by-mail & receive a FREE bottle of Whoosh when we return your device. Lifetime warranty on hardware repairs.
BUY A PHONE ONLINE: $30 OFF online phone purchases @ www.cellclinic/buy. Enter the code STAYHOME30 at checkout. Free shipping in Canada. One-year warranty.
KEEP YOUR MONEY - 0% FINANCING During times like this, finances can be tight and income for many may be unsteady. Therefore, we are offering customers financing options starting at 0% interest for 3 months to get repairs and purchase cell phones. More information on financing is available @ www.cellclinic.ca/paylater.
REPAIR BOOKING DISCOUNT In-store customers will continue to receive a $10 discount when booking a repair online @www.cellclinic.ca/book. For the safety of our staff and customers, if you are showing cold symptoms please ask someone to bring in your device.
KEEPING IT CLEAN Cell phones are dirty – wash your hands and clean your phone! We are sanitizing the stores constantly. Cell phones are dirty! We disinfect all devices before they are sold/repaired with alcohol upon receipt, and again with the Whoosh cleaning agent before leaving the store. Whoosh is available at the store to purchase.
STAY INFORMED & STAY CALM
Thank you for your patience and understanding as we all navigate this situation collectively. We hope you don't need our services during this time, but we're here if you do. Cell Clinic Team