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On average iPad Mini 5 repairs at our Vancouver & Surrey, BC locations are completed in 1 hour. Wait times cannot be guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy). No appointment is needed — first come, first served.
To make things go as smooth as possible please read the"pre-repair preparation" before bringing in your mobile device for repair.
Screen: Glass, Touch Screen Digitizer & LCD
Problem: The touchscreen is unresponsive or the screen has black spots, lines, or is completely blacked out.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Battery
Problem: Your iPad is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to be replaced.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Charge Port
Soldering
Problem: Your iPad is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.
Soldering required - 6 months warranty (void if physical damage).
Walk-in available anytime or
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Back Camera
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Home Button
Special Order - Contact Us
Problem: The home button is not responsive or stuck. Please note that replacing the home button will disable the Touch ID fingerprint feature.
Lifetime repair warranty on repair (void if physical damage).
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Power Button
Special Order - Contact Us
Problem: Your iPad cannot power on/off, the button is stuck or the phone is restarting on its own.
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Lifetime repair warranty on repair (void if physical damage).
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Volume Buttons
Special Order - Contact Us
Problem: You are unable to turn your volume up/down or the iPad is randomly activating the volume level on it's on its own.
Lifetime repair warranty on repair (void if physical damage).
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Ring / Silent Switch
Special Order - Contact Us
Problem: You are unable to turn your ring/silent button on or off. The iPad also could be randomly activating the switch on it's on its own.
Lifetime repair warranty on repair (void if physical damage).
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Headphone Jack
Special Order - Contact Us
Problem: You are unable to connect your headphones to your iPad or the device is showing that headphones are always connected even when they are not.
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Lifetime repair warranty on repair (void if physical damage).
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Microphone
Special Order - Contact Us
Problem: The video you’re recording does not have sound or the person you are speaking with cannot hear you when the iPad is not connected to a headset and the speakerphone feature has not been activated.
Lifetime repair warranty on repair (void if physical damage).
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Loudspeaker
Special Order - Contact Us
Problem: The loudspeaker feature on your iPad has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
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Lifetime repair warranty on repair (void if physical damage).
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Wi-Fi
Special Order - Contact Us
Problem: You are having an issue with connecting to a Wi-Fi source or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before repairing the device.
Lifetime repair warranty on repair (void if physical damage).
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Cellular
Special Order - Contact Us
Problem: You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before repairing the device.
If your phone is "blacklisted", it a separate issue. Click here for more info on the blacklist issue.
Lifetime repair warranty on repair (void if physical damage).
Board Repair
Problem: You have an issue with the functionality of your phone but the problem is board related Vs the actual component of the phone and micro soldering work needs to be completed on your board (i.e., Audio IC, Touch IC, Tristar, Camera IC, Back Light, Face-ID, Cellular IC, etc. ).
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If you are unsure please bring your device in for a free diagnostic.
RISK:
There is always an element of risk when performing micro-soldering on motherboards. If the repair is not successful, the phone may lose power, or data may be lost. Therefore, balance your risks and back up your data before agreeing to board work.
There is no financial risk to you when we perform board work, as we offer a no fix, no fee service. The Cell Clinic is not responsible for lost data or power to a device getting board work repair.
Six-months warranty.
NOTE: No warranty for Tri-Star Repair, as a successful outcome depends on the charging cord used. Click here for more information on the Audio IC issue.
Walk-in available anytime or
Software Repair
(Contact for $ quote)
Problem: You’re experiencing issues related to the software functionality of your iPad (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty.
Walk-in available anytime or
book your repair now..
Data Recovery
Problem: If you only want the data removed from your iPad and not fix your iPad, this is an option. We temporarily fix your iPad and move the data over to a memory stick, your new iPad, or one of our certified pre-owned iPad's in our store.
Walk-in available anytime or
Water / Liquid Damage / Data Recovery
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device.
No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace.
Walk-in available anytime or
book your repair now.
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Click here for more information and wait times.