On average iPhone X repairs at our Vancouver & Surrey, BC locations are completed in approximately 60 minutes. Wait times cannot be guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy). No appointment is needed — first come, first served.
To make things go as smooth as possible please read the"pre-repair preparation" before bringing in your mobile device for repair.
Screen:
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Problem: The touchscreen is unresponsive or the screen has black spots, lines, or is completely blacked out.
Lifetime repair warranty on repair (void if physical damage).
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Walk-in repair available anytime or
book your repair now to save.
Back Glass
Problem: The back glass on your device is physically damaged and you want it replaced (see back glass & frame replacement option below).
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Walk-in repair available anytime or
book your repair now to save.
Battery
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
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One-Year Warranty (void if physical damage).
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Walk-in available anytime or
Charge Port
Problem: Your phone is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
NOTE: Check with us on the fix if you're concerned about the FACE-ID being disabled when replacing the front camera. We are able to repair the functionality of the FACE-ID through a board fix (see Board repairs below).
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Back Camera
Problem: You are unable to take a back-facing picture, the picture is blurry/spotty, or the shutter won’t fully open, and your back camera lens may be damaged.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Back Camera Lens
Problem: The glass covering your back camera is scratched or cracked. Perhaps the picture is blurry due to damage to the lens or the back camera. Bring in your device or a free diagnosis.
Walk-in available anytime or
Power Button
Problem: Your phone cannot power on/off, the button is stuck or the phone is restarting on its own.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Volume Buttons
Problem: You are unable to turn your volume up/down or the phone is randomly activating the volume level on it's on its own.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Ring / Silent Switch
Problem: Problem: You are unable to turn your ring/silent button on or off. The phone also could be randomly activating the switch on it's on its own
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Vibrate Motor
Problem: Your device no longer vibrates when the vibrator is turned on.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Earpiece Speaker
Soldering Required For Face ID Functionality
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
Soldering six-month warranty (void if physical damage).
Walk-in available anytime or
Microphone
Problem: The video you’re recording does not have sound or the person you are speaking with cannot hear you when the phone is not connected to a headset and the speakerphone feature has not been activated.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Loudspeaker
Problem: The loudspeaker feature on your device has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Wireless Charging
Problem: You are having an issue with your phone charging while using the wireless charger. It may keep disconnecting or not register at all.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Wi-Fi
Problem: You are having an issue with connecting to a Wi-Fi source or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Cellular
Problem: You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing. If your phone is "blacklisted", it a separate issue.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Click here for more info on the blacklist issue.
Sim Card Tray
Problem: You have lost or damaged your sim card tray
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Walk-in available anytime.
Board Repair / Data Recovery
Problem: You have an issue with the functionality of your phone but the problem is board related Vs the actual component of the phone and micro soldering work needs to be completed on your board (i.e., Audio IC, Touch IC, Tristar, Camera IC, Back Light, Face-ID, Cellular IC, etc. ).
Please bring your phone in for a free diagnostic.
RISK:
There is always an element of risk when performing micro-soldering on motherboards. If the repair is not successful, the phone may lose power, or data may be lost. Therefore, balance your risks and back up your data before agreeing to board work.
There is no financial risk to you when we perform board work, as we offer a no fix, no fee service. The Cell Clinic is not responsible for lost data or power to a device getting board work repair.
Six-months warranty.
NOTE: No warranty for Tri-Star Repair, as a successful outcome depends on the charging cord used. Click here for more information on the Audio IC issue.
Walk-in available anytime or
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Software Repair
(Contact us for $ Quote)
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty.
Walk-in available anytime or
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Data Recovery
Problem: If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
Walk-in available anytime or
Water Damage / Data Recovery
Problem: Your device is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependent on if parts required to fix the device or get the data.
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No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace.
Walk-in available anytime or
Click here for more information and wait times.