On average iPhone 12 repairs at our Vancouver & Surrey, BC locations are completed in 60 minutes. Wait times cannot be guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy).
No appointment is needed — first come, first served.
To make things go as smooth as possible please read the"pre-repair preparation" before bringing in your mobile device for repair.
Screen: Glass/Digitizer/LCD Damage
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Problem: The touchscreen is unresponsive or the screen has black spots, lines, or is completely blacked out.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Click here for info on our screen rebate program.
Back Glass
Problem: The back glass on your iPhone 12 has been damaged.
Protection Options:
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Case: Otterbox, Pela, Gear4
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Screen Protector: ProtectionPro Film or Tempered Glass.
Walk-in repair available anytime or
Back Camera Lens
Problem: The glass covering one or more of your back cameras is scratched or cracked. Perhaps the picture is blurry due to a damaged lens or back camera. Bring your device in for a free diagnosis.
Walk-in repair is available anytime.
Back Camera
Problem: You are unable to take a back-facing picture, the picture is blurry/spotty, or the shutter won’t fully open, and your back camera lens may be damaged.
Lifetime repair warranty on camera repair (void if physical damage).
Walk-in repair available anytime or
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open. Please note that replacing the front camera will disable the face-ID feature.
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open. Please note that replacing the front camera will disable the face-ID feature.
NOTE: Check with us on the fix if you're concerned about the FACE-ID being disabled when replacing the front camera. We are able to repair the functionality of the FACE-ID through a board fix (see Board repairs below).
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Lifetime warranty on repair (void if physical damage).
Walk-in repair available anytime or
Walk-in repair available anytime or
Battery
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free diagnostic identifies battery performance to determine the need to replace the battery.
One-Year Warranty (void if physical damage).
Walk-in available anytime or
book your repair now.
Charge Port
Problem: You are having an issue with your charge port and your battery won't power.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
book your repair now.
Loudspeaker
Problem: The loudspeaker feature on your device has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
book your repair now.
Power / Volume Button
Problem: Your device no longer vibrates when the vibrator is turned on.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
book your repair now.
Earpiece Speaker
Soldering Required For Face ID Functionality
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
book your repair now.
Sim Card Tray
Problem: You have lost or damaged your sim card tray.
Walk-in available anytime
Board Repair / Data Recovery
Problem: You have an issue with a functionality of your phone but the problem is board related Vs the actual component of the phone and micro soldering work needs to be completed on your board (i.e., Audio IC, Touch IC, Tristar, Camera IC, Back Light, Face-ID, Cellular IC, etc. ).
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If you are unsure please bring your phone in for a free diagnostic.
RISK: There is always an element of risk when performing micro-soldering on motherboards. If the repair is not successful, the phone may lose power, or data may be lost. Therefore, balance your risks and back up your data before agreeing to board work.
There is no financial risk to you when we perform board work, as we offer a no fix, no fee service. The Cell Clinic is not responsible for lost data or power to a device getting board work repair.
Six-months warranty.
NOTE: No warranty for Tri-Star Repair, as a successful outcome depends on the charging cord used. Click here for more information on the Audio IC issue.
Walk-in available anytime or book your repair now.
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Software Repair
Contact us for a Quote
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
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30-days warranty.
Walk-in available anytime or
book your repair now.
Data Recovery
Problem: If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
Walk-in available anytime or
book your repair now.
Water Damage Repair
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device.
No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace.
Walk-in available anytime or
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Click here for more information and wait times.