On average OnePlus 5 repairs are completed in 1 hour.
Wait times are never guaranteed and will be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy)
No appointment is needed -- first come, first served.
To make things as smooth as possible please read the
"pre-repair preparation" before bringing in your mobile device.
Screen: Glass, Touch Screen Digitizer & LCDā
Problem: The glass on the screen is broken or you have damage to your display or touchscreen in any way. The full display needs to be replaced on this device if the screen is damaged.
Lifetime hardware repair warranty (void if physical damage).
Walk-in available anytime or
Battery
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
Six-months hardware repair. Walk-in available anytime or
Charge Port / Headphone Jack
Problem: Your phone is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly or you are unable to hear music through working earbuds plugged into your headphone jack.
Lifetime hardware repair warranty (void if physical damage).
Walk-in available anytime or
book your repair now.
Back Camera Lens
Problem: The glass covering your back camera is scratched or cracked. Perhaps the picture is blurry due to damaged one to the lens or the back camera. Bring it in for a free diagnosis.
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Walk-in available anytime.
Back Camera
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime hardware repair warranty.
Walk-in available anytime or
Front Camera
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime hardware repair warranty.
Walk-in available anytime or
Volume Buttons
Problem: You are unable to turn your volume up/down or the phone is randomly activating the volume level on it's on its own.
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Lifetime hardware repair warranty.
Walk-in available anytime or
Vibrate Motor
Problem: Your device no longer vibrates when the vibrator is turned on.
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Lifetime hardware repair warranty.
Walk-in available anytime or
Earpiece
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
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Lifetime hardware repair warranty.
Walk-in available anytime or
Loudspeaker
Problem: The loudspeaker feature on your device has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
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Lifetime hardware repair warranty.
Walk-in available anytime or
Cellular Antenna
Problem: You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing. If your phone is "blacklisted", it a separate issue
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Lifetime hardware repair warranty.
Walk-in available anytime or
Power Button
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime hardware repair warranty (void if physical damage).
Walk-in available anytime or
Home Button
Problem: The home button is not responsive or stuck. Please note that replacing the home button will disable the Touch ID fingerprint feature.
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Lifetime hardware repair warranty (void if physical damage).
Walk-in available anytime or
Fingerprint Scanner
Problem: finger ID reader is not responsive or stuck.
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Lifetime hardware repair warranty (void if physical damage).
Walk-in available anytime or
Sim Card Tray
Problem: You have lost or damaged your sim card tray.
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Walk-in available anytime.
Software Repair
(Contact for $ quote)
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty.
Walk-in available anytime or
Data Recovery
Problem: If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
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Walk-in available anytime or
Water Damage
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device.
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No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace. Walk-in available anytime or book your repair now.
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Click here for more information and wait times.